Responsible Gambling

Last updated: 27 October 2026

At Golden Crown, we believe gambling should remain a form of entertainment, not a way to make money or solve financial problems. We are committed to supporting safe, informed, and responsible play for customers in Australia.

Our commitment

Golden Crown is committed to promoting responsible gambling and helping customers stay in control of their play. We encourage every customer to treat gambling as leisure activity, set clear limits, and take regular breaks. If gambling stops being fun, causes stress, or begins to affect your finances, health, work, studies, or relationships, it may be time to pause and seek support.

We aim to provide a safe environment by encouraging informed decision-making, offering tools to help you manage your activity, and directing you to professional support when needed.

Gambling is only for adults

Gambling services are intended only for people aged 18 years and over. We do not permit underage gambling. If you are under 18, you must not use our services or attempt to register an account.

Understand the risks

Gambling always involves risk. You may lose more than you expect, and there is no guaranteed strategy for winning. The longer you play, the more likely you are to lose money overall. Never gamble with money you cannot afford to lose, and never try to recover losses by betting more.

Tips for staying in control

• Set a strict budget before you play and do not exceed it.
• Decide in advance how long you will play.
• Do not treat gambling as a source of income.
• Do not gamble when you are upset, stressed, tired, or under the influence of alcohol or drugs.
• Take regular breaks and avoid long sessions.
• Keep gambling separate from money needed for rent, bills, food, transport, or family expenses.
• Do not chase losses.
• Avoid gambling in secret or borrowing money to gamble.
• Balance gambling with other leisure activities.

Warning signs of gambling harm

You may need to take action if you:

• spend more time or money gambling than planned
• feel anxious, guilty, or irritable about gambling
• hide your gambling from family or friends
• borrow money or sell possessions to continue gambling
• chase losses or keep gambling to “win it back”
• neglect work, family, study, or responsibilities
• find it hard to stop even when you want to
• argue with others about your gambling
• use gambling to escape worry, loneliness, or low mood

If any of these apply, consider taking a break and seeking support as early as possible.

How to reduce or stop gambling

If you feel your gambling is getting out of control, you can use practical steps such as:

• taking a break from play
• setting personal deposit, spending, or time limits where available
• removing stored payment details
• avoiding gambling-related emails, messages, and promotions
• asking someone you trust to help you manage access to money or devices
• blocking gambling websites or apps on your devices
• self-excluding from gambling services

Self-exclusion in Australia

If you want to stop using licensed online and phone wagering services in Australia, you can register with BetStop – the National Self-Exclusion Register. The register allows you to exclude yourself from all Australian licensed online and phone wagering services in a single step. It is free, and your details are protected. Once registered, licensed wagering providers must close your accounts and must not let you place bets or open new accounts.

BetStop is operated as the national self-exclusion register for Australia. Registration is available through the official BetStop service, and you can choose a self-exclusion period that suits your circumstances. If you think a wagering provider has breached self-exclusion rules, you can make a complaint to the relevant authority.

Need immediate support?

If you or someone you know needs help, free, confidential support is available 24 hours a day, every day of the year through the National Gambling Helpline:

National Gambling Helpline: 1800 858 858

You can also use Gambling Help Online for free 24/7 chat and email counselling and support.

If you are in immediate danger, feeling unsafe, or thinking about self-harm, call emergency services immediately on 000.

Additional support in Australia

Depending on your location, you may also be able to access local gambling support, financial counselling, and community-based assistance through state and territory services. In Australia, gambling support services can help with emotional support, practical advice, self-exclusion, and financial counselling related to gambling harm.

Financial support and debt concerns

Gambling-related debt can worsen quickly. If gambling is affecting your finances, speak to a qualified financial counsellor as soon as possible. Financial counselling can help you review debts, create a budget, and understand your options. Do not take out loans, use credit, or borrow money to continue gambling.

Family and friends

If you are worried about someone else’s gambling, try to speak with them calmly and privately. Focus on what you have noticed, express concern without judgment, and encourage them to seek support. You can also help them access support services, self-exclusion options, and financial counselling. If they are in immediate danger, contact emergency services.

Our approach to safer gambling

Golden Crown supports safer gambling practices by encouraging customers to:

• play only if they are 18 years or older
• set limits before they start
• use available control tools where possible
• take breaks and monitor play time
• seek help early if gambling becomes a concern
• self-exclude if needed

We may also take reasonable steps to identify and respond to signs of risky gambling activity where appropriate, including encouraging customers to review their play and seek support.

Important reminder

Gambling should never be seen as a way to earn money, pay bills, or solve personal problems. If gambling is causing harm, the safest option is to stop and seek support now.

For help in Australia: National Gambling Helpline 1800 858 858